Marketing finances are built like impressions are the primary playing field for brand growth, and it looks like it's cheaper than ever to win.
The cost of content production has gone down, there are more channels, each better optimised by providers, and audiences spend more and more time in view of marketing opportunities. So, there are more brand content opportunities than ever, with increasingly predictable outcomes, and they’re cheaper to get to ever. No brainer.
Except it’s not cheaper than ever. The costs have moved and many don’t show up in an excel spreadsheet anymore.
Think of an impression like a unit of currency: what that currency buys is human attention.
We are printing more and more of that currency every year: more channels, inventing more inventory, cheaper production methods, we’ve got free channels, and now we’ve got machines to make the content for us. But the total goods in the system, the amount of human attention, we can buy with that currency is fixed: the same number of people, with the same number of waking hours and the same capacity for remembering things (but interestingly right now, rather less money to spend).
More currency against the same goods means every unit buys less. That isn't a marketing trend, it’s a simple maths lesson.
So the attention economy has an inflation problem. What the smart people do during inflation, once they stop pretending it isn't happening, is get out of cash, out of rentals and into assets.
The accepted paradigm of brand growth relies heavily on transactional persuasion, media frequency, and broad-reach exposure to secure short-term purchase activation. But our modern marketing environment is now recognised by hyper-saturation, ad-avoidance mechanisms, and fragmented attention.
This reflection is about what a brand really owns, what’s really only rented, and how to find ways to cycle out of cash and into assets where bigger competitors can’t simply outspend you.
Some definitions for the purpose of this reflection:
A brand is the sum total of every association and experience someone has with a company. That sum builds what they remember and what they believe, and those memories are what shape the decision when they eventually consider buying.
Reach is getting brand content in front of many people.
An impression is one individual exposure to the brand.
Brand content is anything you make and distribute in order to be seen: paid social, organic social, display, out-of-home, broadcast, print, podcast, influencer, sponsorship and the rest.

What was the deal that has shaped today’s marketing budgets?
The premise of winning in the attention economy is simple and it made it possible to predictably build hugely successful businesses from structured finances and smart planning alone.
You create distinctive assets. You buy impressions. Impressions build memories. Memories get you chosen when the moment eventually comes.
A strategy leader at Evidenza, an AI market research company, recently put the case for the status quo of current brand growth perfectly:“Advertising is a weak force. Advertising elasticity sits around 0.1, meaning even large increases in advertising produce modest increases in sales. One ad, seen once, by one buyer, does essentially nothing. A weak force applied to a few people produces very little. A weak force applied to every buyer in a category produces growth. That's why Binet and Field push excess share of voice, and the operative word is excess.
Everything sits downstream of reach, because you cannot influence a buyer you never reached.“
And in the same post, he laid out exactly how simple it is to win in the attention economy:
Deciding which marketing move will “reach more buyers” is the “litmus test of champions".
The question we are trained to ask without question is “how much reach can I buy with my budget?”
Instead, the first question on the path to determining outsized brand growth is:
What is an impression worth now?
Data tells us we're communicating with our audiences more than ever, but shouting hello at someone four hundred times from a distance isn't a relationship. It's a restraining order.
Look at the arithmetic. Company content published on socials grew by more than 40% between 2023 and 2025, while average time spent on those platforms grew 9% (Hootsuite, 2026). In the paid market, new inventory keeps being invented: retail media is the fastest-growing digital channel at 14.1%, followed by online video at 11.5% and social at 11.4% (Dentsu, 2026). So we're competing harder for a bigger share of an impression count that’s growing without limit, against an attention supply that doesn't grow at all.
That saturation makes each predictable action incrementally more expensive and incrementally less effective.The operators know this better than anyone because they set the price. Global CPMs have risen to $8.74 and TikTok CPCs are up 18% year on year (Triple Whale, midline, 2026).
So mathematically, we know that the impression currency our budgets are built on is inflating, and it’s worth a smaller share of attention. And we know that we’re being charged more for each one.
Under Armour has been spending half a billion dollars a year on marketing recently, the CEO, Kevin Plank, said they barely notice the impact, and revenue is still falling. His diagnosis for this expensive underperformance is they’ve failed to foster deep connections.
Suggesting that even though we’re paying more for an impression, there’s no guarantee we can deliver much with it.
What can we deliver with impressions?
Each impression is only a weak force, only able to deliver a small snap shot of a brand world. But we do know promotion works... And in fact, Binet and Field showed novel and new brands convert excess share of voice much better than established mainstream ones. So, when you first show up with something new to say, buyers respond well to those early impressions. The long-term cost is that interest is fickle: smaller brands get fewer buyers, spending less they’re less likely to buy again (Ehrenberg, Goodhardt and Barwise, Journal of Marketing, 1990). So brands aren’t building a long-term commercial platform here.
We proved this internally, by accident. Testing brand typologies for Amorecco, a first-to-market intimacy product, we built what we call brand frankensteins: we reverse-engineer the signal of valuable brand positions like a British heritage label, onto an invented concept with no history at all, to test which signals best drive preference. Consumers trusted and liked the fabrications exactly as much as the genuine articles.
If the creative quality is equal, the cues don't have to be earned to drive sales. Which means you are competing against brands with more money, any number of imposter brands using the cues you actually earned, on the same channels, and brands who might even look more exciting than you just because they’re newer.
If the unit you're buying can't distinguish a brand that spent a decade building valuable qualities from one that assembled the costume last week, then buying more units doesn't buy you any long-term value.
The brands that were successful early on enter then what marketer researchers call the doom-loop, forced to invest incrementally more in incrementally diminishing returns.
Won’t a split activation and brand strategy put us back ahead?
WARC found that focusing only on performance advertising costs you between 20% and 50% of your revenue returns, and that rebalancing towards brand-building is a multiplier, returning a median uplift of 90%.
So yes, you will see marked improvements with a well-managed brand-building x promotion strategy. But you’re still competing on the same channels, where winning only comes from outspending or outoptimising in the attention economy.
So think about what’s really changed? You’re no longer asking someone to “buy right now” but you’re still interrupting them to ask them to remember you and like you, and everything else is exactly the same. The same delivery, the same optimisation, the same desensitised exposure.
From a buying behavioural economics perspective, our audiences are presented with more interruptions than ever from more places than ever, including channels that used to be ad-free. It's increased noise through a lens of increasingly short attention spans; increasingly desensitised and tuned out.
That explains why System1, who measure what people actually feel while brand content is viewed, find that roughly half of everything they test produces no feeling whatsoever.
From a distribution perspective, it’s difficult to build a story through impressions because organic audiences don’t see all the content you post, nor in order, Facebook pages now reach somewhere between 1.4% and 5% of the people who chose to follow them, Instagram sits around 3–4%, and falling (Hootsuite, 2026). You are not being throttled because your content is getting worse. You are being throttled because there is more content than can be shown.
Skipping and ad-avoidance mean the impressions that do land no longer translate to guaranteed, high-quality consumer attention.
And message fragmentation and short consumer attention spans are making those individual ad exposures less potent and blocking cohesion.
That's a serious problem for big brands but a fatal one for a small brand. A large brand mostly only needs reminding. You already know what McDonald's is; the impression has to do almost no explaining. It's the psychological foundation of why an “advert’s” primary strategic job is seen as early brand recognition and memorability.
But an emerging or evolving brand has a bigger job to do, and more to communicate. It needs to explain who it's for, why it exists, what it does better, and why you should believe any of it. There’s an optimal order in teaching new concepts, just like there’s an optimal order in presenting a brand; the best example is a landing page. But without heavy investment, brands are only showing a random and sparse selection of snapshots, not a whole story.
And when you do deliver something, the attention and distribution share you’ve invested in is only rented, not owned. Feeds rank recent activity, so any pause reduces the platform distribution you’ve built. And the moment brand content stops, mental availability fades, brands lose 16%, 25% and 36% of sales YOY1-3 (Nicole Hartnett, Adam Gelzinis, Virginia Beal, Rachel Kennedy, and Byron Sharp, Journal of Advertising Research, 2021).
If reach got cheap for everyone, has it levelled the playing field?
Big brands win by default, they’re ahead on all the factors that reliably drive choice and loyalty: better mental availability, reputation, economies of scale that drive pricing power and quality, and they’re easier to buy.
Nielsen showed us that’s why market leaders convert around 1.4% of share growth per ten points of excess share of voice, while challengers manage about 0.4%. In English, the leader converts the same spend into returns roughly three and a half times better. And at sales level small brands get taxed twice (double jeopardy, Ehrenberg, Goodhardt and Barwise, Journal of Marketing, 1990): fewer people know you so each impression has less to build on, and buyers who do convert are less likely to repurchase.
So, no cheap reach didn’t make the playing field fair. In fact it tilted further away from you.
This is an economic game that only generates returns when played at scale. You'll only ever reach more people by outspending on distribution. And even then it might fail on unremarkability, creative quality, or just because something happened in the news the week you planned to peak.
The attention economy is inflating towards collapse
During inflation, Costco are the first to notice because they see consumers directly. They see people swapping beef for chicken, or chicken for canned tuna in their shopping carts.
Media operators have already priced the inflation in, and observers have already measured the consumer withdrawal. It’s just brands and our budgets that’re left.
You rent the distribution, and the moment you stop paying, the feed forgets you. You rent the memory too, and sales fall as soon as you stop making payments. You can't tell a story with it, because the fragments arrive in whatever order the algorithm decides. You can't secure a difference with it, because at the depth of a single impression a fabricated brand world tests as well as an earned one. And you can't out-work it, because the market leader converts the same spend three and a half times better than you do.
Even when you get everything right at whatever scale you can afford to, there’s still no guarantee for success. Nearly half (48%) of all creatively awarded campaigns score so poorly with regular consumers that they fall in a range that predicts zero long-term commercial growth (System1, 2022). And only 12% of the best short-term promotions deliver in the long-term (System1, 2024).
Joey Burrow, Practice Lead
So how do we drive brand growth?
Growth itself comes mostly from new buyers. Across both packaged goods and services, winning new customers is roughly twice as important to growth as loyalty.
In the seminal How Brands Grow, Professor Byron Sharp showed that growth primarily comes from reaching light and infrequent buyers, because they make up the majority of the market. But he also defined the decisive part as whether you can build mental availability when people aren't thinking about the category at all.
So, we shape our budgets to buy impressions, but what we really need from what we buy is memory, and a cue to recall that memory when consideration starts. Our budgets are built on unit cost of the wrong metric, and that metric inflating and failing.
At Mattermore, we believe emerging and evolving brands drive growth when they can build a reason to be chosen that will survive being outspent on marketing, and overcomes compromises like price, delivery or quality.
How do you build that reason when no one is paying attention?
At any moment only about 5% of a category's buyers are in the market. The standard solution is to advertise at the other 95% so they remember you when their turn comes. But strategy largely assumes the 95% are interested, reading around and waiting.
But they aren't waiting. They're living.
They're at work, with their families, deep in the things they're into and the people they're into. And they already have a decision-making system they use every day: what matters to them, who they trust, what people like them do.
The usual advice for emerging and evolving brands that can't afford sustained, excess share of voice is to pick a defensible niche, saturate it, and grow outward.
We discussed earlier that new and novel brands convert attention in sales better than incumbents when they have something interesting to say. The cost of having something interesting is the investment you make in understanding your audience, their communities and what really matters to them.
So, the question becomes:
The connection economy
Nobody walks around thinking “I need a coolbox that will still have ice in it three days into Glastonbury.” It is far more product benefit than a person would realistically pay for, and that’s why the Yeti brand wasn’t built by saying things like that.
Yeti backed the inaugural Natural Selection Tour, an innovative new snowboarding competition format hosted way out in the back country that wouldn’t have been birthed without them. They helped renovate Cornish surf clubs without PR. They earned a place in fringe sports communities everywhere, then experts, athletes and enthusiasts bought into the brand to be a part of the support system.
Because of that, light buyers and hobbyists were repeatedly exposed to real evidence of experts using Yeti for their own missions and passions and the conditions the kit survives. And because the association is understood to be earned, those exposures don't trigger the fake-detector.
Eventually, mainstream buyers had seen so many examples of athletes, experts and amateur enthusiasts choosing Yeti it became the ubiquitous premium outdoor choice.
Experts from inside the brand worked directly with event partners and communities to build them up without inserting brand opportunities. They made things possible that weren’t otherwise, and they invested sums that wouldn’t make economic sense to brands who just wanted a return on a balance sheet.
In behavioral terms, the connection economy is a model of brand growth where a brand builds mental availability and authority not by buying visibility, but by embedding itself in and contributing to a community’s identity, operational practices, and decision criteria.
Instead of treating consumers as passive targets to be persuaded, the brand acts as a useful participant in a culture that already exists. It invests in the community’s infrastructure, co-creates standards, and solves shared problems without immediately demanding a transactional return on investment.
The connection is self-referential: things you connect to yourself, your identity, what you care about, the people around you, are remembered more strongly and more durably than things you see. In practical commercial terms: identity-anchored brand memories take fewer exposures to build, fade far slower when ad spend stops, and significantly improve source memory. Buyers don't just remember your brand name; they vividly remember the exact context, credibility, and environment in which you earned your place.
Psychologists have consistently recreated the self-reference effect since the ‘70s.
The connection is inherited and integrated: the connection isn’t bought from scratch; presence is a genuine, organic extension of the community. The identity and community already exist, with a history of barriers, causes and values, a successful connection is built on having shared those experiences, and evolves through shared decision making, trust and operating systems. That shared position defines the difference between between paying for visibility and proven community congruence.
When audiences recognise true membership instead of seeing persuasion knowledge, average brand equity grows by 71.4% more from the same exposure (vs transactional sponsorship).
The connection economy is not brand love. Brand love says buyers feel warmly or represented, therefore they rebuy. Through connection, memory gets laid down through a durable, high-priority system, so it survives long gaps without reinforcement, and linking the brand directly to situational ategory ntryointsexneeds, habits, and decision moments that trigger a purchase.
Authority and proximity are earned through repeated and earnest investments in building identity and community value, whilst paid visibility opportunities are minimised. And shared values, knowledge and decision making are part of the operating system.
Why am I calling it the connection economy?
Because it relies on three stacked, scientific connections that link human culture to commercial choice:
1. Connecting to shared Ggound (the human connection)
Before a brand can influence choices, it must earn access. In the traditional attention economy, brands pay to intrude. In the connection economy, a brand connects to a community through genuine shared ground—investing in their history, infrastructure, and standards. Because this contribution is non-extractive, it bypasses the ersuasion Kowledge Mdel,te brain's built "fake detector" that triggers skepticism toward overt ad pitches. Proven community congruence transforms the relationship from a paid intrusion into a legitimate partnership, increasing purchase intent by 71.4% compared to standard transactional promotion.
2. Connecting to identity and memory structures (trhe neural connection)
When shared ground connects to what someone genuinely cares about, the brain changes how it stores the brand. Psychologists call this the elf-Rference Efect. Information processed in relation to human identity preferentially activates cortical midline structures, specifically the Medial Prefrontal Cortex (mPFC). This identity-anchored memory system creates two distinct advantages: the memory decays far slower when advertising stops, and it dramatically improves source memory. Buyers don't just remember your logo; they vividly remember the context, credibility, and environment in which you earned your place.
3. Connecting memory to buying drivers (the commercial connection)
The commercial payload happens when those deeply encoded identity networks hook directly into category entry points (CEPs); the situational cues, needs, and motivations that trigger a purchase. Because the brand has established genuine authority within the space, it acts as an effortless category heuristic and social proof shortcut for both core enthusiasts and mass-market light buyers. When a buying moment arrives, the brand doesn't just sit on a list of passive options; it triggers active brand-seeking behavior. Data from commercial analytics shows that this level of identity-driven brand equity acts as a structural multiplier, delivering an average 23% systematic conversion uplift across every stage of the sales funnel
The connection economy is not an alternative to reach, product quality, or broad distribution. It is an engine that turns community investment into brand connection, brand connection into organised memory, and organised memory into mental availability and choice.
That means when it comes to buying behaviour, the connection economy is attached to how we think, not how we shop.
In the traditional marketing model, promotion and brand content support a directional funnel. We build memory with consistent impressions, and use activations to nudge buying.
Google’s Think built on a tangent from this model, defining the “messy middle” and defined powerful shortcuts that drive purchase behaviour:
Category heuristics: Setting short rules, like the top three specs
Power of now: Wanting immediate delivery or fast results
Social proof: Trusting reviews and recommendations from other users
Scarcity bias: Valuing items more if stock is low or exclusive
Power of free: Free “anything” completely changes how buyers calculate value
Authority bias: Trusting expert opinions or brand prestige
These behavioural biases are competitively critical in modern markets. Markets are now saturated, the differences between brand propositions are often narrow, personalised or down to specific proof signals, and our lives are so full of interruptions and distractions that the buying process is rarely in one piece.
So consumers are constantly exposed to brands, nearly buy, don’t buy, and continue to be exposed to brands.
But big brands are powerfully efficient at manipulating how we shop; they have a deep understanding of the behavioural science that catches intent and drives purchase completion, and they can afford to leverage quality, discounts and instant gratification.
But the connection economy helps emerging and evolving brands own category heuristics, social proof and authority bias. It earns them a huge advantage during the extended Evaluation and Exploration phases in the messy middle, because they’re attached to how we think.
Connection provides brands with unique insight and proximity to the subject matter and the people in the space, creating enduring authority. That insight helps them both define products and set standards; shaping how decisions get made. It provides direct access to, and ambassadorship from, the community’s figureheads and experts, defining who people follow and believe. As well as building meaningful and unique social and emotional value that Kantar defines as critical pillars of brand power and brand growth.
Brands also grow by creating new category entry points, mental shortcuts to prompt a buyer to think about a category and which brand to buy (Romaniuk, 2004). And in the mechanics of how we shop, that connection shows up as brand seeking and brand comparing behaviour.
When a new brand or an incumbent nudges you to evaluate a purchase, or you window shop (extended exploration), buyers compare those brands to the standards you’ve set, they question what their community will think. And when a buying moment arrives without another brand showing up, they seek you out. Basecamp, a project management solution, built the category heuristic “slow, calm work” from the company's philosophy-focused marketing, that mental shortcut has helped to earn 79% direct traffic, a huge driver in the hyper competitive SaaS market (Similarweb, current).
And this behaviour changes more than just mental availability, Chubbies found that brand seekers (people arriving directly rather through an activation) delivered higher margins with their purchase behaviour and repurchased more often (shared by co-founder Preston Rutherford, 2024).
The connection economy is not an alternative to reach or mental availability. But the cost is not priced by share of voice, the cost is understanding what really matters to buyers and adding value to something they care about without interrupting them.
The connection economy is a fat-tailed opportunity, it has the power to change the entire long-term outcome, but it’s not a risky one. Yeti worked directly with fringe sports communities, and became mainstream through repeated trusted exposure. Durex worked with LGBTQIA+ communities to better understand intimacy language of real moments and reposition their products, and it boosted sales in every demographic (MAD//Fest, 2026). Plenty of people don’t like lager, but they’re still paying a premium to try Jeremy Clarkson’s Hawkstone beer.
Why should I reallocate budget out of reach strategies for this?
Ian Borden, McDonalds’ CFO, said that brand value is the company’s biggest competitive moat. Now, all they have to do is remind buyers.
But emerging and evolving brands drive growth when they can build a reason to be chosen that will survive being outspent on marketing, and overcomes compromises like price, delivery or quality.
They need to build that reason, before they can benefit from marketing efficiencies like only paying to remind people. And building that reason through brand content impressions is expensive and inefficient.
Investing in the connection economy gives brands a platform to build that deep, trust-dependent brand perception and create mental shortcuts that interject with the “messy middle” mechanics that bigger brands rule over. It’s a high-quality brand equity investment.
And that long-term connection is a competitive moat. The value amplification from the inherited and integrated foundation makes the investment profitable for a brand who has earned that position, but uneconomic for one who simply wants to outspend you.
What do I tell the CFO?
You’re building a moat that will pay you back quickly. Startups are told to find and build from a defensible niche, and you’ll be finding audiences likely to buy more of your product and building relationships directly with them on grounds that matter to them. It’s not a long-term play built in silence behind a curtain, you’re working with real buyers from day 1. And 92% of good brand-building work also drives short-term sales (System1, 2024).
You’re not comparing it against £0.00, you’re allocating investments away from paying the incremental tax on incremental ineffectiveness in your media mix.
And when you look at the rest of your attribution, BERA AI, a market researcher, found every stage of the funnel converted about 23% better for the strongest brand equity versus the weakest and ZenBusiness recorded roughly 50% lower attributable acquisition cost after brand building. (WARC, 2024).
Investing in the connection economy is investing directly in high-intent buyer communities, and building sales growth inside those audiences and outside.
What does a connection economy opportunity look like in the real-world?
The three examples below have nothing in common on the surface. One is a global FMCG leader rewriting its packaging. One is a premium hardware brand funding fringe sports. One is a community app for finding somebody to climb with. But each one invested in the connection economy. Each used a shared value system as a foundation for deeply understanding their audience, and invested in the audience’s interest.
But each used a different lever, and we’ll discuss how to select the right lever for you.
All three still use reach, and a broad media mix but have earned significant growth from the connections they invested in.
Bringing peers together without a price tag
Oak is a free app for ski touring, climbing, backcountry missions, trail running and mountain biking. What it actually solves is finding somebody you can trust to go into the mountains with, and the conditions and avalanche information you need before you go.
Mountain communities are tight, insular and genuinely expert. Peer trust is a scarce resource. That's why the profiles are so detailed, you’re stepping into danger and you need to feel safe.
And that’s what makes it more than a trojan horse. Faking it would be life-threatening and spotted within a week.
Oak built a first-of-its-kind validation system; the category heuristics and signals mountain experts can use to make a judgement call on their mission and their partners. It required far more than good UX design and brand positioning. It needed the life-long lived experience of conscientious operators and heavy community involvement.
The authority it created and its understanding of how the community operates earned implicit trust for what the platform contains.
That became a platform for offering tours, guides and courses inside the app. Those operators benefit from the implicit trust, validation and sensibility that the platform’s community is built on.
After a single winter and summer season, Oak now operates with over 100,000 members.
Connecting up close
Durex already owned the protection category, and were expanding their position into pleasure. Their new product line struggled to gain traction.
Brand leaders decided to invest in understanding the audience. They added to an understanding of buying habits and sexual health by listening to how real communities spoke about intimacy, which moments, with who, what helped, and the specific language they used. A lot of that work was done with LGBTQIA+ communities, whose language for their own experiences turned out to be easy to understand, situational and representative.
They repositioned the pleasure product lines around what they found, updating names, descriptions and the brand content itself.
When you describe a product in the language people use to describe their own experiences, you make it more legible to everybody. That means it’s easier to connect the product with using it; creating more buying opportunities, and easier to understand its value; creating more motivation.
The approach and knowledge is the moat. You cannot research your way to it from the outside because few people speak openly about intimacy, people have to trust you enough to say it. And it takes more than money to overcome language barriers.
Sales rose across every demographic, firmly consolidating their category leading position, earning lasting choice and loyalty beyond the communities they invested in (MAD//Fest 2026).
Paying for things that don’t pay
Yeti backed the first Natural Selection Tour, a snowboarding format held far out in the back country that wouldn't have launched without the support. They helped renovate Cornish surf clubs and ran no press on it. They vet ambassadors for two years and pay them very little.
None of that is sponsorship. Sponsorship buys a logo on something. Yeti's own people worked alongside event partners and communities, adding value without inserting brand opportunities, and invested sums that wouldn’t be profitable without the 2.5x better relationship quality earned by the highly integrated commitment (Wakefield, 2026).
What it bought was experts choosing their kit for real missions, in conditions no advert could credibly mirror. Out-of-category buyers saw that happen over and over. Because the association felt earned, none of it triggered the fake-detector: you can price an influencer's endorsement, but there is nothing to price when someone carries their own gear into the back country for their own passions.
Eventually enough mainstream buyers had seen enough experts choose Yeti that it became the default premium outdoor brand people choose without questioning if the quality was worth the price.
You can copy the tactic in an afternoon but you cannot copy a decade of genuinely knowledgeable outdoor enthusiasts inside a brand showing up, in public, to support the missions and passions of outdoor sports athletes, leaders and communities.
Yeti has grown its total revenue to $1.87 billion USD, up 32.6% since the inaugural Natural Selection Tour in February 2021.
Which lever can you honestly inherit and earn?
All three built a connection, but not in the same way, because they weren't solving the same problem.
The choice comes down to what is actually stopping people from choosing you, and what grounds you have to earn choice and loyalty.If people can't understand what you're for, connect up close. If people don't believe what you say, pay for things that don't pay. If people can't make high-consequence, nuanced decisions, bring peers together.
Most brands can work out which of those is their real constraint in about ten minutes, but they can lose years of growth by never asking.
Bringing peers together without a price tag
Right for you when the consequences of decisions are high, and buyers will benefit from increased judgement before they commit safety, money, time; and aid in sustained or technical execution.
Listen for what makes the decision and execution hard, especially the parts that have nothing to do with your product. The Oak community’s problem was not having a trust system for separating great tour operators and mission partners from average ones, and wanting to reward locals.
The move is to build the system that solves the decision, and give it away. It has to be genuinely useful to someone who never spends a penny with you because the community creates both the learning opportunities, and becomes the market.
Where it backfires is if it feels like a freemium or a funnel. If the platform restricts access to tools or interrupts use with upsells, it will be read as a cash-grab. If the platform and community fail to highlight poor actors, it won’t be trusted.
It will not suit low-involvement categories.
The test: would this still be worth using if we stopped the paid offerings?
Connecting up close
Right for you when people don't understand what you're for or who you’re for. Most urgent for new propositions, complicated ones, or anywhere the reason to be chosen is specific and personal.
Listen for the real barrier to choosing you or latent desires there aren’t currently solutions for. How people describe their own experiences and what’s missing. The language, emotional clarity and psychological safety are the grounds for connection.
Amorecco didn’t create new intimacy rituals, they understood desires couples weren’t able to address and explained how their product fit into existing intimacy needs.
The move is to rebuild around what you hear. The products, the range, the names, the descriptions. Learning at least one representative audience properly is what makes you legible to everybody else.
Where it backfires is adopting the category's accepted vocabulary instead of the buyers or being too afraid to use taboo language the audience has asked you too. Failing to adopt the language intrinsically and evenly, and only performing it in some channels or to some audiences.
*be aware of local law and cultural sensitivities. There are honest and acceptable reasons why some contexts require different etiquette.
The test: do we know how buyers speak about this between themselves, and can we adopt it everywhere without being calculated?
Paying for things that don't pay
Right for you when there's a genuine fit between what you do and what a community values, and the community values mean something to people outside it. Yeti works because a non-expert can read expert approval and shares the same use case.
Listen for what the community actually needs and can't get. Then, separately, what people outside it admire about them. That second thing is what creates brand value outside the community.
The move is to invest before you talk about it, enter through people who can vouch for you, and accept that the best of it will be invisible.
Where it backfires is commercial leverage dressed as belonging: everyone in matching new kit, a photographer on the payroll, a discount launching the same week. Taking a position that contradicts what you already mean to the people who already buy you, which reads to them as a rejection.
Trying to perform your way in when you don’t fit will be noticed.
The test: if we disappeared tomorrow, would they miss us or say we'd only been visiting?
Everyone is building on incrementally less, win unpredictably more
You have to reach people to persuade people, but reach doesn’t drive choice; a reason to be chosen does, and persuasion knowledge makes persuasion ineffectual.
What happened is that reach has stopped being a scarce thing. The attention economy has inflated to a point that it no longer differentiates anyone using it, and its currency stopped earning anything.
What is appreciating is the brand value of genuine relationships with people who trust you, value what you offer, and the connections it offers to be found by later.
The connection economy offers a new solution for creating shared, long-term bonds that build multipliers into downstream marketing returns and earn powerful direct, owned, sales impacts. The cost of entry is not set by competition or corporations.
Marketing has never been about being seen by more people, but building a meaningful connection with people who are likely to buy and want the value you deliver that competitors can’t.
So to drive long-term growth, emerging and evolving brands need to seek to own; own relationships, own winning grounds that can’t be bought or performed.
To do that, find what matters to audiences likely to buy, identify value you can deliver that competitors can’t, and invest in mutual expansion that amplifies your values outwards.