A Very Small Strategy & Design Studio
Even in a  logical B2B decision, we ask “what will this say about me?”, “how will I feel if I’ve got to defend it?”

To us, design is science before it’s art. We work with every client to understand the human insight in between commercial metrics, and design to create the human outcomes that drive behaviour.

That’s how we build brands that matter more.
In a sea of same-y brands and same-ier promises, best-practice isn’t enough. To get ahead, you need to matter.
Mattermore was founded on a different way to think behind creative. The driving forces in design are best practice and personal preference; the composite average and the sum total of perception.

So when a brand is built on the sum total of average, can it really claim to be purposeful? When metrics are measured against industry convention, can we expect any answer but “spend more on marketing?”

Our structure is simple. We built a studio to understand ‘why’ the action measured is happening, and inject that insight into everything a customer touches.  Signal by signal, we build brands and experiences that create the human outcomes behind choice and loyalty, thoughtfully created, grounded in specific context.

That approach allows us to define categories, change perceptions, understand identity and build things that really matter.

The founder is the practice lead and primary contact for every client, ensuring every decision is grounded in an understanding of real commercial consequence.

We partner with people who are open to being challenged, and measure success by what they create — not just what they extract. Every engagement leaves a footprint. We choose the ones worth making.
Brand
Even in B2B, every buying decision is shaped by emotional and social levers. What will this choice say about me? How will this make me feel?

To us, Brand is a science before it’s an art. We begin with behavioural observation, cognitive thresholds, emotional journey mapping, and only then design the brand. A system of signals that create specific human outcomes in specific competitive contexts. And every visual and verbal decision is made within that register — not against aesthetic instinct alone.

Thinking and making happen in the same room. Which is why the work doesn't just look right — it changes what markets believe, creates categories that didn't exist, and builds brands that matter.
Digital & Customer
Most experiences are designed around best practice. It feels logical but doesn't move anyone. Designing just for user delight and fastest to checkout causes some of the most consequential mistakes we’ve seen.

We start somewhere different: what does this buyer believe when they arrive? What do they need to feel so that they stay? What will define loyalty? The ability to translate those answers into architectural and visual decisions is measured by brands in real sales.

Here, the minds that found those answers build the experience. Which is why the work doesn't just feel right — it reverses abandonment, accelerates deal flow, and turns a compliance process into a partnership signal.
Research & Strategy
Most briefs arrive with a diagnosis. The team knows what's wrong — and want a question answered...

An investment client said retail investors were hesitating over fees and transparency. We watched them conclude “this isn't for people like me” before any rational analysis could start.

A property fund wanted a website with an up front financial portfolio. Interviews with brokers, investors, and planning stakeholders showed three structurally different decision making processes sharing one URL.

The brief is always the starting point. It's rarely the programme. Our research — behavioural, semiotic, cultural — finds the gap between what the team believes and how real buyers are thinking and behaving.

That gap is where positioning, identity, experience, and naming decisions become traceable to evidence rather than taste and become high-value levers. And because the person who finds the insight builds the work, nothing gets diluted. It becomes design logic directly.
Specialist execution. Strategic control.
We lead on every engagement, so clients get founder-level strategic involvement from start to finish. When the work requires specialist or scalable execution — development, production, amplification — we bring in trusted agencies and practitioners from a network built on long-standing relationships and shared standards.

We our partners for same reason we chose our clients: they care about the work.

We see our size as an advantage. Clients get a partner with experience navigating commercial consequence in every decision, and access to on-call scale and specialism without carrying an overhead. It's part of why our pricing sits where it does — and why neither quality or thinking dilute when scope scales up.
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Even in a  logical B2B decision, we ask “what will this say about me?”, “how will I feel if I’ve got to defend it?”

To us, design is science before it’s art. We work with every client to understand the human insight in between commercial metrics, and design to create the human outcomes that drive behaviour.

That’s how we build brands that matter more.
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Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
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Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
Body text
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Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
Body text
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Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
Body text
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Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
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Coming Soon
Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
Body text
Body text
Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
Body text
Body text
Ampleforth
A DeFi protocol with genuine technical innovation and a brand that made it impossible to explain, creating a 14% token price lift to $80MUSD.
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Brand
Built signal by signal, from what drives decisions to what makes a brand matter.
Visual Identity
Brand Voice & Feel
Brand Strategy
Naming
Brand Architecture
Learn more
Profile
Brand
Built signal by signal, from what drives decisions to what makes a brand matter.
Joey spent a decade inside agencies and the organisations that hire agencies — creative production at enterprise scale, product adoption in deep-tech, brand repositioning and operational change programmes inside a Fortune 200. He's built training programmes that taught technical teams to think like the industries they served. He's guided rebrands with  8-figures ARR at stake and sat in rooms where double-digital customer experience improvements were measured across millions of bank accounts.

He consistently saw meaningful insight diluted the moment it left the room it was found in, sharp strategy superseded by senior personal preference, and powerful ideas dashed because they didn’t fit convention.

By the time a customer experienced the brand, the underlying human outcome was gone. Leaving something cold that felt like every thing else.

Mattermore exists so that can't happen. The person who finds the insight makes the work.
Previously: Fiserv, Tray.ai, EDITED, Dare, George P. Johnson, rehab agency
Services
Brand
Digital & Customer
Research & Strategy
About
Work
Thoughts
Speak to us directly
zoe@mattermore.uk
Testimonial
"The execution of our chosen design was nothing short of epic. Exceeded our expectations by presenting multiple options that not only focused on aesthetics but also articulated the emotional connection behind each choice in relation to our core values.

His thorough analysis and delivery were exceptional, leading to a final product that truly captured our vision."
Kurt MacLachlan, Mota
Testimonial
"Mattermore have completely revolutionised how we look at our voice and marketing. He took us from inception to creation and covered every channel. Uncommon is now exactly as the founders envisioned.

Our connection to our customers has never been stronger thanks to Mattermore."
Fred Forster, Uncommon
Testimonial
"The name of this company says it all. They truly do make your business matter more.

They have worked wonders for us and have helped us enormously with all of our key business activities. I can't recommend them highly enough.

In a few months, this company has done more for us, particularly in terms of raising our profile, than we have ever managed to achieve."
Louise Hallett, Hammersley Homes
Services (brand)
Brand Strategy
Success is built on one question: what does the audience need to think, feel, and believe before they'll act? The answer to that question is the brief, everything else flows from it.
Positioning
The goal isn't to be different. It's to find a space that both really matters to buyers and that competitors can’t move into. Then define how to own it.
Naming
A name is a strategy compressed into a single moniker, it should do commercial work from the moment someone reads it. Create trust, category clarity or cultural signal in a moment.
Visual Identity
Identity and design systems that make a strategic position visible. Every design decision is carefully shaped to consistently cultivate the right human outcomes with character.
Brand Voice & Feel
Voice, vibe and emotional register aren’t a layer applied after we “see” a brand, impressions form all at once. We create feel with consistent clarity.
Brand Architecture
When a portfolio needs to work symbiotically,  we build visual and verbal structures that strengthen purpose and position at scale.
Services (digital)
Experience Strategy
Most journeys are designed around pusing a product. We think cumulatively about perception, emotion, and behaviour to define a whole-journey experience that revenue strategies can be built on.
Product Strategy
We build from concept or zero — grounding product decisions in commercial realities; handling consequential unknowns and rapid validation so you can build with clarity.
UX/UI Design
Every micro-interaction moves a buyer closer to commitment or further from it. We design for the specific outcomes each moment needs to create.
Website Design
We build sites that work as commercial tools and brand expressions, visually fluent systems shaped by real buyer behaviours.
Customer Experience
System and design thinking for all the surfaces most companies treat as invisible. We treat them as assets that can amplify a brand. And create accordingly.
Design Systems
We create component libraries, token structures, interaction patterns, and governance so the brand builds at every touchpoint without losing the precision that makes it matter.
Services (Research & Strategy
Category Creation
When no competitive landscape exists, we define the appetite — what people are hungry for, what signals will spark desire, and what systems help buyers place value something they've never seen before.
Audience & Segmentation
Demographics don’t define audiences as well as what they believe and need. We find the audience’s that will act and how to meet them.
Perception Change
The product works. The market doesn't know it yet, doesn't trust it or think it's for them. We find exactly what needs to change before belief can form, and identify the levers that make the shift possible.
Competitive Positioning
Finding the intersection that matters to buyers and what competitors can’t own. And defining how to earn it.
Behavioural Research
The findings that define briefs are never in surveys. They're in the behaviour. We use contextual inquiry and ethnographic observation to find what people do; and why.
Brand Strategy
The diagnostic that determines what every design decision should produce. And defining brand-level actions that create the human outcomes driving choice and loyalty.
See how our thinking builds brands, products and experiences
Mattermore was founded on a different way to think behind creative. That approach allows us to define categories, change perceptions, understand identity and build things that really matter.
See our work
Why isn't best-practice or best-on-paper enough?
Mattermore was founded on a different way to think behind creative. That approach allows us to define categories, change perceptions, understand identity and build things that really matter.
Learn about us
Should a Corporate Have Emotional Feel?
A Cyber Insurance Proposal Form is a legal document, but if due process is where buyers spend the most time with your brand; then the feel of that process will define how you're remembered. If it’s cold and clunky, then what are you?

Onda AI, an insurtech, asked us to create their customer quotation system, but the real brief was to make end-user-brokers look and feel like calm, confident experts.
“Every decision is driven by emotional and social levers. Brands need to be intentional about the impression they leave.”
Joey Burrow, Mattermore
A very small Strategy & Design Studio. Thoughtful, grounded.
Joey Burrow
Founder, Practice Lead
Twiggy
Head of Public Relations
Zoë Flanagan
Client Collaborator
What drives brand growth? It isn’t being best on paper
What the largest-scale brand equity research tells us about how to build high-performing brands
Insight
Brand
What your industry’s design conventions tell your buyers about you
How category codes accumulate meaning — and what inheriting them without examining them risks
Insight
Research & Strategy
How the first fintech challengers won — and what doesn’t work anymore
The disportionate moves overshadowed by contrary colours, and what’s changed now the world works from those case studies
Insight
Brand
In a sea of same-y brands and same-ier promises?
Get in touch